Payment in full is due 4 weeks in advance of surgery. If you wish to cancel surgery less than 4 weeks in advance (and have not at that time paid in full), you will forfeit the deposit paid. Once you’ve paid in full, your surgery is confirmed and can no longer be rescheduled. Any change will be deemed a cancellation subject to the terms outlined below.
If you cancel your surgery within:
- 4 weeks or more, 75% will be refunded.
- 3 weeks, 50% will be refunded.
- 2 weeks, 25% will be refunded.
- 1 week or less, no fees will be refunded.
Should you wish to reschedule your surgery within the same calendar year, you may do so as long you provide at least 4 weeks’ notice prior to your original surgery date and upon paying a $1500 processing fee.
Please note that the patient can only reschedule a scheduled surgery date one time. If the patient cancels their surgery twice, all paid booking deposits are forfeited and we will not be able to rebook your procedure, or any other procedures in the future.
If surgical delays are incurred on the day of surgery due to reasons of patient non-compliance, (such as not following dietary restrictions as instructed prior to surgery, not following test requirements and recommendations, or presenting late for surgery) then the patient will be responsible for any additional charges incurred as a result of this delay or even be subject to surgical cancellation as above if surgery cannot be performed as scheduled due to above non-compliance.
If a patient requests a change to the surgical plan within 4 weeks of the scheduled surgery, then the patient will be responsible for any additional Operating Room and Anesthetic fees, on top of surgical fees as outlined above.
Health-related exceptions to this policy are the only circumstances accepted and will require a note from your physician detailing the reason for health-related cancellation purposes. Notification of cancellation must be received within at least four weeks of planned surgery, however, emergent reasons for cancellation within four weeks of surgery may be accepted under rare circumstances.
***Please be advised that refunds will only be made at the request of the patient and will be paid directly to the patient.***