Your comfort and safety, as well as that of our team, remain our top priority. To ensure a smooth and safe visit, please note the following clinic guidelines:

• If you are feeling unwell (cold/flu symptoms, fever, or any contagious illness), please contact us and we will happily reschedule your appointment at no charge. • Your provider will follow all current health, hygiene, and safety protocols for your treatment.
• We appreciate your cooperation in maintaining a clean and respectful environment for all patients and staff.

• We accept Visa, MasterCard, American Express, Interac, certified cheque/bank draft and medical financing by Beautifi, MediCard and Credit Medical.
• For consultation fees, surgical deposits, and surgical payments, we provide a secure booking/payment link sent directly to your email.
• Please note that we do not accept payment over the phone. 
• It is preferred that you arrive with a clean, makeup-free face.
• Please arrive precisely at your appointment time, and you must arrive to your appointment alone – this helps us to space out patients appropriately.

Your time and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments necessary. If you need to cancel your appointment, we respectfully request at least 48 hours’ notice to allow us to fill the vacancy if possible.

· Any cancellation or reschedule made less than 2 business days prior to your appointment time will result in a $100 cancellation fee for non-surgical appointments, and $300 for surgical consultations.

· If you are more than 10 minutes late for your service, we may not be able to accommodate you. In this case, the cancellation fee above will apply. We will do our very best to reschedule your service for another time that is convenient to you.

· In the event of a true, unavoidable emergency, please notify our administration team and they will work with you to reschedule your appointment.

We love children and pets, but consultations include a private exam, medical photography, and sensitive discussions. For your comfort and safety — and because pets are not permitted in medical facilities — we kindly ask that you attend your appointment without young children or animals (service animals excepted).
If childcare or pet care is challenging, we’re happy to help find another appointment time that works for you.

• All prepaid service purchases are non-refundable.
• All products purchased at Ottawa Plastic Surgery are final sale.
• For returns due to a reaction, we require photo evidence of the symptoms for the product to be considered for return or exchange and must be notified within 14 days of purchase date.

Only one discount is available for use at a time. We do not combine discounts. For example, one cannot combine a daily deal discount with published monthly special pricing for any service or package, as it is already discounted.

As a courtesy, automated appointment reminders are sent to you prior to your appointment via email and/or text messaging, you can confirm your appointment by clicking the confirm button. If you need to cancel or reschedule, please contact our clinic to avoid cancellation fees as per above.

Please keep in mind that these are courtesy reminders, and it is your responsibility to remember your appointment times and dates, regardless if the automated reminder is received or not.

As a courtesy to our patients and providers, we kindly ask that you refrain from cell phone use and place your device on silent to ensure a stress-free environment. Phone calls are prohibited in treatment rooms and the waiting room.  Your mobile device should be switched off during your service. If you must take a call, please go into the hallway for privacy reasons and to avoid disturbance of the rest of the clinic.